Don't know if you remember when my laptop died a few weeks ago, but:
I took it to CompUSA to have it repaired. They charge $140 to diagnose and do all the repair labor, parts are extra. Well, seems my video board went out and they quoted me $690 for the part! I was sure that that was the end of my beloved laptop, and it was destined for the landfill. I found out, though, that I could buy the part on the Internet for $175! Did so and had my computer guy (who doesn't usually work on laptops) fix it. Works like a charm.
I called CompUSA to tell them that they had ripped me off...and they are actually going to give me half my diagnostic fee back! Seems that they have one supplier nationwide and their supplier is ripping THEM off! Yeah for being assertive and insisting on being treated fairly!
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